Promises broken

I just wanted to share this article about Arriva and the lack of AC on many of their buses. I would know! I use them everyday! Today I was going to take a bendy bus from Valletta because it was on the verge of leaving but I just couldn't stay on it! The bus was packed as practically all bendy buses are when leaving Valletta and the AC was either non existent or if it was on you could definitely not feel it. I got down and waited for another bus that would take me close to home.

This bus didn't have AC either. There was some sort of thing making noise, maybe an extractor or something like that but AC? not really! This is not fair because we are paying a lot of money compared to before and we are getting something actually worse because the windows and doors are shut unlike with the old buses. That's a serious health risk especially in Summer!

Contracts should be honoured.

What a mess. But don't take my word for it. You can have a look at the almost 300 comments that talk about Arriva's bad  commuting experience.

Thank you

These last few days the trips to and from work have been ok. In fact yesterday the bus driver who had just finished his shift got down at Floriana after thanking us (I guess for using Arriva) and wishing us (customers) a good day.

That was very nice. My reaction was automatic: a smile. I thought that if only people were courteous, polite all the time instead of rude and always in a rush whilst driving, taking over, not allowing pedestrians to cross using the zebra crossings etc the day would be much better. Our levels of stress would probably diminish.

Anyway, as I said, the bus rides are not always bad. The AC has been working on all buses (except for a bendy I took some days ago) and the regularity has been quite good. I haven't had to wait for 20 minutes at a bus stop for instance.

I guess it's one of those days as well when you feel that life is good when you are living in Malta :)

Nightmare

The new bus service will have its first anniversary in a few days' time and all I know is that I am paying more every month on transport and getting the same stuff or worse: unreliable service, not frequent and dirty buses, the AC does not work properly or at all and the windows can't be opened, the electronic displays are not working for all buses, many still have pieces of paper showing the route numbers, driving is not good with buses braking suddenly. I once saw a woman going up the little stairs to the back of the bus fall on her back. 

I really thought her head was going to break or something because the impact was so bad. The driver didn't slow down when approaching a zebra crossing and then he had to brake suddenly to avoid hitting a pedestrian crossing it. That was a while ago but everyday there is a story to tell so I am creating a label for my transport experience.

I don't know how many times the routes have changed but even I who uses the buses every day find many routes confusing.

Today for instance: I avoid routes 12 and 13 like the plague. They use mainly bendy buses to cater for this very tourist route (Sliema-St Julian's and Bugibba in the case of number 12 if I am not wrong) so they are very popular with the tourists. They are always packed. They leave Valletta with people standing, the AC is not good enough and they take ages to get anywhere close to Sliema.

But I had waited for other buses at the terminus that would take me at least close to home even if I had to walk for 15 minutes so I got into this 13 or 12 which after 15 minutes or so was totally packed, AC not working just to be asked to get down and take another one for who knows what reason, presumably some sort of fault but who cares. Time wasted.

It's a pity that people in general are not vociferous enough to demand that the public transport live up to what it is supposed to be. At the end of the day we are subsidising it and on top of that paying more for something that quite honestly doesn't live up to the hype. As I said, all I know is that to move from A to B there isn't an improvement when compared to the previous system.